These terms govern your use of the G-BOX mobile application — account registration, identity verification, bookings, payments, G-Money, G-Coin, and donations.
Last updated: 3 August 2026
The Vietnamese text is the official version of these Terms. The English text below is a translation provided for convenience; in case of any discrepancy, the Vietnamese version prevails.
Welcome to G-BOX. The G-BOX app provides the following services:
By using G-BOX, you confirm that you have read, understood, and agree to comply with these Terms of Service.
Users undertake to:
To use G-BOX, users need to:
Some features may require identity verification to be completed before use.
To protect users’ interests and keep the system secure, G-BOX may ask users to upload a CCCD or Passport.
After a document is uploaded:
Approval or refusal of verification is always carried out by staff authorised by G-BOX.
Users can use G-BOX to:
A booking is only confirmed when the conditions of the relevant service are met and the payment transaction is completed successfully (where payment is required).
G-BOX supports the following payment methods:
Users are responsible for ensuring that the payment method is valid and has a sufficient balance to complete the transaction.
G-Money is prepaid value issued and managed within the G-BOX system so that users can pay for services provided in the app.
G-Money is topped up through a Napas payment at the conversion rate: 1 VNĐ = 1 G-Money.
G-Money may only be used within the scope of the services provided by G-BOX and has no payment value outside the G-BOX system.
Users agree that G-Money:
G-BOX may adjust the rules relating to the use of G-Money in order to comply with the law and protect users’ interests.
G-Coin is a reward point issued by G-BOX to recognise and thank users for using services in the app.
G-Coin is not money, cryptocurrency, a digital asset, a security, or a payment instrument under the law.
Users may be credited with G-Coin through:
The amount of G-Coin credited is announced by G-BOX for each programme.
G-Coin may only be used to discount or offset part of the payment value for services provided by G-BOX.
The use of G-Coin is subject to the applicable conditions of each service or promotional programme.
G-Coin:
G-BOX has the right to:
G-BOX allows users to make voluntary donations to support the development of G-BOX and its charitable programmes.
Donating is entirely at the user’s own discretion.
After tax and other financial obligations required by law have been met, donations are allocated as follows:
G-BOX is responsible for using donations for the purposes stated above.
To acknowledge a user’s contribution, G-BOX may credit the user’s account with an amount of G-Money corresponding in value to the donated amount.
This G-Money is an appreciation programme run by G-BOX; it is not a repayment, a refund, or a return of the donation.
Crediting G-Money does not change the nature of the donation and does not create any right to reclaim the donated amount.
Unless the law provides otherwise, a completed donation cannot be:
Cancellation and refund policies apply per type of service or per specific programme.
Details are shown before the user confirms a transaction.
Users must not:
G-BOX may suspend or terminate the provision of services in the following cases:
G-BOX is not liable for damage arising from:
G-BOX may amend these Terms of Service where necessary to suit the operation of the app or the requirements of the law.
The new version is published in the app or on the website and takes effect from the moment it is published.
These Terms of Service are governed by the laws of the Socialist Republic of Vietnam.
Operator: CÔNG TY TNHH THƯƠNG MẠI DỊCH VỤ G-BOX
Address: Số 7 Đường số 8, Phường Tăng Nhơn Phú, TP Hồ Chí Minh, Việt Nam
Email: getintouch@g-boxvn.com
Phone: 087 9996287
See also: G-BOX App Privacy Policy · Website Privacy Policy · Cookie Policy.